If your Zune player is misbehaving, you can often straighten things out quickly. Try the following, in this sequence. Often the first step or two will resolve your issue.

• Turn it off and then on again. I know it’s obvious, but that’s often all you have to do.
• Reboot. (Press and hold Back and Up.)

If that doesn’t work, the following steps are little more involved but may be worth a try.

• Reformat. (This will clear the content from your hard drive, so if you do this, you’ll have to resync it all!) You can do this either:
  • In Zune software: Settings > Device > Sync Options > Erase All Content.
  • …or right from your player:
    • (For Zune 30gb:) Reboot, then press Back and Right and OK altogether once you see the black screen.
    • (For Zune 4/8/80/120gb): Reboot, then press Back and Play together once you see the black screen.
• Initialize Disk. This removes content and firmware from your player. You won’t be able to use it until you re-connect to a PC with Zune software.
  • (For Zune 30gb: Reboot, then press Back and Left and OK altogether once you see the black screen.
  • (For Zune 4/8/80/120gb): Reboot, then press Back and OK and Play together once you see the black screen.

Thanks to Matt from the Zune team for clarifying the button sequences.

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