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Having Zune troubles? Try this first.

25 September, 2008 (11:34) | tips | By: Harvey Chute

If your Zune player is misbehaving, you can often straighten things out quickly. Try the following, in this sequence. Often the first step or two will resolve your issue.

  • Turn it off and then on again. I know it’s obvious, but that’s often all you have to do.
  • Reboot. (Press and hold Back and Up.)

If that doesn’t work, the following steps are little more involved but may be worth a try.

  • Reformat. (This will clear the content from your hard drive, so if you do this, you’ll have to resync it all!) You can do this either:
    • In Zune software: Settings > Device > Sync Options > Erase All Content.
    • …or right from your player:
      • (For Zune 30gb:) Reboot, then press Back and Right and OK altogether once you see the black screen.
      • (For Zune 4/8/80/120gb): Reboot, then press Back and Play together once you see the black screen.
  • Initialize Disk. This removes content and firmware from your player. You won’t be able to use it until you re-connect to a PC with Zune software.
    • (For Zune 30gb: Reboot, then press Back and Left and OK altogether once you see the black screen.
    • (For Zune 4/8/80/120gb): Reboot, then press Back and OK and Play together once you see the black screen.

Thanks to Matt from the Zune team for clarifying the button sequences.

Comments

Comments

Pingback from Zunerama » You don’t want to see this Zune screen
Time September 29, 2008 at 5:31 pm

[...] Now another member, Brponder, has reported it. To get it around, Brponder cleared the firmware and content from his player. (Here’s how.) [...]


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